Refund policy

RETURNS AND REFUNDS

We handle returns and process refunds in accordance with the Australian Consumer Law and any other relevant consumer protection legislation.

We do not offer any returns or refunds for change of mind.

If you purchased our products directly from us, and you believe that you are entitled to a return or refund because the products are faulty or damaged, please notify us within 30 days of purchase with a valid reason for return. In the event that you are entitled to a replacement or refund, the replacement or refund will be processed promptly and payment for any refund will be made by the same method that you made payment. All refunds are made at our discretion, unless otherwise required by law.

If you purchased our products from a third party such as a retailer or wholesaler, you must contact them to request any refunds or returns. If, after making a genuine effort to resolve the matter directly with that relevant third party, you are not satisfied with their handling of the matter then you may contact us to notify us about the matter.